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A not-for-profit Community Interest Company

Frequently asked questions

Answers to the questions we are asked most often. If yours is not here, just get in touch.

Anyone. We accept referrals from professionals such as care coordinators, social workers and housing officers, from family and friends, and from people referring themselves. The person must agree to the referral. Make a referral.

Adults living with mental health challenges who need support to live more independently, and refugees and people seeking asylum who need stable accommodation. We will always talk through whether we are the right fit.

Our homes are in Nottingham and the surrounding area. We will tell you about available locations when we discuss a referral.

Yes. Every tenant has their own bedroom. Some homes have shared kitchens, bathrooms and living areas.

In most cases, rent and eligible service charges are covered by Housing Benefit, and we help tenants make the claim. We will explain exactly what you will need to pay, if anything, before you move in.

Supported housing is a stepping stone. You can stay while you need the support, and we agree goals with you and review them regularly. When you are ready, we help you move to a home of your own.

Your support worker meets you regularly and helps with whatever is getting in the way of a settled life: benefits and bills, appointments, cooking and budgeting, learning and work, and planning your next home.

Yes. Visitors are welcome within the house rules, which are there to keep everyone in the home safe and comfortable.

No. We are not an emergency service. If you are homeless tonight, contact your local council’s housing team, or call Shelter’s free helpline on 0808 800 4444. If someone is in immediate danger, call 999.

Yes, we would like to hear from you. See our information for landlords.

Talk to your support worker or any member of the team, or follow our feedback and complaints process. Making a complaint will never affect your tenancy or your support.

Still have a question?

Call or email us and we will be happy to help.